Customer satisfaction index (CSI) is a measure of how satisfied customers are with a company's products or services. It is usually expressed as a percentage and is based on a survey of customer opinions and feedback.

The index is calculated by collecting data from customers on their level of satisfaction with various aspects of a company, such as product quality, customer service, delivery times, and overall experience. The results are then analyzed and a score is assigned to represent the overall level of satisfaction among customers.

The higher the CSI score, the more satisfied customers are with a company's products or services. Companies use this information to identify areas for improvement and to determine how well they are meeting customer needs and expectations. A high CSI score is typically associated with increased customer loyalty and repeat business, while a low score may indicate a need for changes to improve customer satisfaction.

Customer satisfaction index (CSI) is a measure of how satisfied customers are with a company's products or services. It is usually expressed as a percentage and is based on a survey of customer opinions and feedback.

The index is calculated by collecting data from customers on their level of satisfaction with various aspects of a company, such as product quality, customer service, delivery times, and overall experience. The results are then analyzed and a score is assigned to represent the overall level of satisfaction among customers.

The higher the CSI score, the more satisfied customers are with a company's products or services. Companies use this information to identify areas for improvement and to determine how well they are meeting customer needs and expectations. A high CSI score is typically associated with increased customer loyalty and repeat business, while a low score may indicate a need for changes to improve customer satisfaction.